Bitrix CoPilot24: turnkey plans, setup, and pricing in Russia

Not sure which Bitrix24 plan includes CoPilot or how much connecting it will cost for your team? Bitrix24 Copilot plans depend on the portal version, license terms, number of users, and required scenarios. We explain how to check your current license, the availability of AI features, and the volume of AI requests so you can choose a plan and set up work with CRM, calls, chats, and tasks.

• Check your current Bitrix24 plan and portal type.
• Match the cloud or on-premises version to your team’s tasks.
• Assess the available AI request limit and whether you need a boost.
• Set up CoPilot for CRM, calls, chats, and tasks.
• Train users before the full launch.

If a paid model is needed for the task—for example, GPT-5.6 Terra—it is cheaper to arrange access through the Clodex partner service rather than directly from the vendor. The price difference is shown below.

What is CoPilot in Bitrix24, and what tasks can it help solve?

CoPilot in Bitrix24 is an AI assistant that uses artificial intelligence tools within the portal’s available sections. It helps prepare text, briefly summarize a dialogue, document the outcome of a discussion, structure input data for a task, and speed up certain employee actions.

The set of CoPilot features depends on the Bitrix24 version, current plan, connected modules, user role, and licensing terms in effect on the connection date. The same scenario may not be available in all product editions, so the plan should be checked before purchasing a license or boost.

The assistant does not replace CRM or fix a chaotic business process. If managers do not maintain deal records, record call outcomes, or use required fields, CoPilot will not create order on its own. First, define the operating rules, then add AI scenarios where they eliminate repetitive actions.

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Which Bitrix24 plans include CoPilot?

CoPilot availability and the volume of AI requests are determined by the current Bitrix24 plan lineup. The terms for the cloud version and on-premises Bitrix24 differ, and the parameters of an older license may not match the terms of new offers. You cannot choose a plan based only on its name or lowest price.

Some AI features may be included in the plan, while an increase in the available request volume may be provided through a boost. CoPilot, BitrixGPT, AI requests, and a boost are related, but they do not mean the same thing: CoPilot is the user assistant, an AI request reflects the use of AI features, and a boost increases the available volume under the applicable licensing terms.

What should be checked before purchase? The product version, license type, number of users, scenarios for the sales department, access rights, and current rules for using AI tools. Only after this check can you determine whether to extend the current license, change plans, or purchase a new option.

What to check before selecting a CoPilot plan

What happens if you choose a CoPilot plan or scenario without checking first?

The feature may be unavailable. A plan that works for basic CRM does not always cover scenarios for analyzing calls, preparing summaries, or team work with an AI assistant. Checking the product before payment prevents you from purchasing an option that does not solve the department’s task.

You may run out of AI requests. One user consults the assistant occasionally, while another uses it when processing every call, chat, or task. The load is assessed by employee roles and actual operations, not by the total number of employees in the company.

Employees may not start using the tool. Without request templates, a clear output format, and brief training, CoPilot remains an extra button in the interface. A manager should not have to guess how to formulate a request for a call summary or for creating the next task.

CRM will not deliver the expected effect. CoPilot helps process information, but it does not replace the sales funnel, required fields, lead qualification rules, or communication quality control. If the data in records is incomplete or duplicated, critical structural problems must be addressed first.

The company will pay for unnecessary features. The maximum plan is not always necessary for a business. License selection begins with work scenarios: which actions are repeated, who needs the assistant, and what result should be saved in CRM or a task.

Who is CoPilot in Bitrix24 suitable for, and how is it used at work?

Sales departments with a large number of calls

CoPilot can help managers record conversation outcomes faster, prepare call summaries, and formulate further actions for a lead or deal. Before launch, the team agrees on a standard output format: which agreements to save, which CRM fields to fill in, and when to create a task for the next contact. The manager receives more comparable data on the sales department’s work.

Companies with incoming chat inquiries

Customer service uses the AI assistant to prepare draft replies, summarize lengthy correspondence, and transfer an inquiry to the next employee. CoPilot setup takes into account the communication tone, inquiry routing, access to the customer record, and rules for checking text before sending. The assistant suggests an option, but responsibility for the reply remains with the user.

Managers and project teams

In tasks, CoPilot helps structure input, prepare a work description, identify agreements from a discussion, and create an action plan. The scenario works better when the team uses consistent task-setting templates, records responsible people, and monitors deadlines in Bitrix24. Otherwise, AI will generate text that does not fit into the actual execution process.

Companies with an active Bitrix24 CRM

If CRM is already in operation, implementation begins with an audit of funnels, records, required fields, lead sources, and access rights. Then identify areas where CoPilot reduces manual work: recording outcomes, preparing text, creating tasks, or processing dialogues. A new license is needed only when the current plan does not cover the agreed scenario.

Businesses choosing Bitrix24 for the first time

For a new portal, CoPilot is considered together with the CRM architecture, user roles, communication channels, and launch plan. This approach helps select a license with capacity for the actual workload without overpaying for features that will not be used in the coming month. AI tools are connected after the basic business process has been defined.

Do you need an AI request boost, and how do you determine the volume?

An AI request is an interaction with artificial intelligence capabilities within the available Bitrix24 tools. The included volume and usage rules depend on the plan and current licensing model. A boost is not automatically necessary and is not always purchased separately.

The calculation starts with work roles: determine who will use CoPilot constantly, who will use it occasionally, and which scenarios will be applied in CRM, calls, chats, and tasks. After that, you can estimate expected usage and choose an option without unjustifiably increasing the number of AI requests.

What should you do after launch if the limit is used up faster than expected? Check which scenarios employees are using, whether repeated requests are caused by unsuccessful templates, and whether the volume needs to be expanded. Monitoring actual usage is more accurate than the initial estimate, especially when a team is implementing CoPilot for the first time.

For comparing AI services and approaches to working with language models, our review of access to ChatGPT and AI tools in Russia is useful. In Bitrix24, the choice is based not on the model itself, but on the license, available scenarios, and protection of the company’s internal processes.

If you decide during reading to choose a paid plan, compare the official price with the partner price before arranging the subscription directly: the difference is usually several times, and the calculation is provided at the beginning and end of the article.

How to connect CoPilot and choose a Bitrix24 plan: five steps

The work begins with business tasks, not with the most expensive plan.

1. Check the portal and tasks. Cloud or on-premises version, current plan, number of users in CRM, connected communication channels, and the purpose of connecting CoPilot.
2. Select a license and AI features. Match the tasks to the available features and assess whether you need to change plans, purchase a license, or get an AI request boost.
3. Set up permissions and scenarios. User permissions and scenarios for CRM, tasks, chats, or calls. Use request templates for recurring operations.
4. Test scenarios with work data. Test the agreed scenarios and the quality of summaries and texts, and adjust the templates.
5. Train employees. How to interact with the AI assistant, how to check the result, and when a CoPilot response must not be transferred to CRM or sent to a client without editing.

How much does it cost to connect CoPilot in Bitrix24?

The cost consists of the Bitrix24 license price and the available AI features of the selected plan. It is incorrect to state a price without checking the portal: the cloud or on-premises version, number of users, and set of required AI scenarios change the final plan.

What determines the cost

The official Bitrix24 price list shows the exact license cost for your portal and number of users—and you should also allow time for setting up scenarios and training employees if you are handling the implementation yourself.

Can CoPilot be connected without completely reworking CRM?

In most cases, you can start with a limited scenario. For example, enable assistance with preparing texts, processing call summaries, or creating tasks after negotiations. A pilot launch makes it possible to check whether employees use the tool and whether it delivers the desired result in specific work.

If the CRM contains many duplicates, outdated pipelines, empty required fields, and unassigned user permissions, critical issues should be resolved first. Otherwise, CoPilot will receive incomplete data, and the result will be inconvenient for managers and executives.

Phased implementation reduces the risk of an unused license: audit, pilot scenario, training, assessment of the actual workload, and then expansion to other processes. This approach is especially useful when a company wants to understand how to connect CoPilot in Bitrix24 without extensively restructuring the entire portal.

When working with AI, it is important to define internal rules in advance: what data the user sends to the assistant, who gets access to the result, and who checks the text before it is sent externally. Read more about safe work with neural networks in the material on using AI in Russia.

FAQ

Is CoPilot included in the free Bitrix24 plan?

The availability of CoPilot, AI requests, and individual scenarios depends on the current pricing structure, the version type, and the terms of the specific license. Before connecting it, you should check the portal parameters rather than rely solely on the plan name.

Can CoPilot be used in the on-premises version of Bitrix24?

The ability to connect it depends on the edition of the on-premises product, the active license, and the current terms for using AI tools. On-premises Bitrix24 should be assessed separately before calculating the cost and scope of work.

Do I need to buy an AI request boost right away?

Not always. First, assess the number of users, how often they work with the assistant, and the scenarios selected for the CRM, calls, tasks, and chats. A boost is required if the included number of AI requests is insufficient for the planned workload.

Will CoPilot automatically fill in the entire CRM?

CoPilot can speed up the preparation of texts, summaries, and individual work actions, but it does not replace configuring pipelines, cards, required fields, and sales department procedures. An employee must check the result before saving the data.

Can CoPilot be connected only for the sales department?

Yes, access permissions and scenarios can be distributed by user roles. A company can start with a pilot group, check how the assistant is used in calls and deals, and then expand access to customer service or project teams.

How long does it take to select a CoPilot Bitrix24 plan?

The timeframe depends on whether you only need to check the license or conduct an audit of the CRM, scenarios, access permissions, and integrations. After the initial analysis, you can determine the scope of work, connection sequence, and support terms.

• Check whether CoPilot is available on your current Bitrix24 plan.
• Compare the cloud and on-premises versions for your scenarios.
• Assess the AI request limit and whether a boost is needed.
• Configure the license and access permissions without unnecessary features.

Where to start connecting CoPilot in your Bitrix24

Check your current license, portal version, need for AI requests, and employee workflows — this is enough to select the license configuration and launch sequence without overpaying for unnecessary features.

SEO Mind42 publishes free practical materials about SEO and neural networks, and also helps businesses in Russia understand applied AI scenarios.

Paid access via API

If the free limits are insufficient, access to models via API can be arranged directly with the vendor or through the Clodex service partner — below is a comparison of official prices and prices through the partner. For example, GPT-5.6 Terra through the partner is 28,6 times cheaper than the official price — the full list of models is in the table.